App / Mobile
At 111bf, we are straightforward about the information we collect and how we use it. This policy covers every account holder in Bangladesh and eligible regions — read it to understand what we hold, why we hold it, and what choices you have.
When you open an account with us, we collect the details you submit during registration: your name, contact information, and the payment identifiers you connect to your wallet. If you use Upay or Bank Transfer to move funds, the transaction references associated with those rails are logged against your account record. We do not store full payment credentials on our application layer — those are handled through the payment provider's own secure environment. We also collect device and session data automatically when you browse the site or use the mobile interface. This includes your IP address, browser type, screen resolution and the pages you visit. We use this information to keep your session stable across devices, to detect unusual access patterns, and to improve how the mobile lobby loads on your handset. We do not sell your personal data to third parties. We may share limited data with payment processors, fraud-prevention services and any regulatory authority that has lawful jurisdiction over our operations in eligible regions. Sharing happens only where it is necessary to process your account or comply with applicable law. Your access and the scope of this policy both depend on your local law and the region from which you are connecting.
Not every interaction with 111bf falls under the same data layer. This section draws a clear line between what our policy governs directly and what sits outside our control.
Everything you do while signed in — login history, game session records, wallet transactions and profile changes — falls within this policy. We hold these records and you can request a summary through our support channel.
When you initiate a deposit or withdrawal via Upay or Bank Transfer, the payment provider processes the transaction under their own privacy terms. We receive confirmation and reference data only; the full transaction detail lives with the provider.
Browsing the lobby, viewing game categories and navigating the sportsbook section generates cookie and analytics data. This is covered by our policy. You can adjust cookie preferences in your browser settings at any time without closing your account.
Links leaving 111bf — including external payment portals or identity verification providers — fall under their own privacy terms, not ours. We are not responsible for how those services handle data once you leave our domain.
You have practical choices about the data we hold on your account. First, you can request a copy of the personal data we store against your registered profile — send the request through live chat or the support contact path and we will confirm the records on file. Second, if any detail is wrong — your name spelling, contact number or linked payment identifier — you can correct it directly from the account settings page or ask support to update it on your behalf. Third, you can ask us to explain why we hold a specific piece of information, and we will give you a plain-language explanation rather than a legal template. Finally, if you believe we are holding data beyond what is necessary for your account, raise the concern in writing through the contact route below. We will review it and respond. Your rights under this policy apply within the limits of your local law and the eligible region from which your account was opened.
Request a summary of stored account data via live chat. We confirm what fields are on file against your registered profile.
Update name, contact number or linked payment identifiers in account settings, or ask support to make the change directly.
Ask why a specific data point is held. We respond with a clear, plain-language explanation — not a copy-paste legal clause.
If you think we hold more than is needed for your account, submit a written request. We review it and reply within a reasonable timeframe.
Three routes are open if you have a privacy question, a data correction request or need to escalate a concern. Use the one that fits how you work best. All routes connect to the same account and compliance team.
Open the chat widget from any page on the site. Give your registered account email and describe your privacy question. A support agent will pick it up and route it to the right team.
Send your data request or correction notice to the support email address published in the site's contact section. Include your account username and the specific data point you are asking about.
The Help section of your signed-in account lists the current support routes and any updated contact details. Check there first if you are unsure which channel to use for a formal data request.
We apply standard security practices to the data stored against your account. Sessions are encrypted in transit, and account access requires the credentials you set at registration. Where you use Upay or Bank Transfer, the payment flow runs through the provider's own protected environment rather than being stored in our main database.
We use cookies to keep your session active across pages and to remember your lobby preferences between visits. You can clear or block cookies in your browser at any point. Doing so may affect how certain lobby features load on your device.
Your account credentials are stored in encrypted form. If you believe your login details have been compromised, change your password immediately from the account settings page and contact support via live chat to flag the concern.
We hold account records for as long as your account remains active and for the period required by applicable law after closure. Transaction references linked to Upay or Bank Transfer activity are part of that retained record.
When this policy changes, we post the updated version on this page with a revised date at the top. Continued use of your account after a policy update means you have reviewed the revised terms. Contact support if you have questions about any change.
The questions below cover what we get asked most often about how we handle account data, cookies and contact rights. If your question is not here, reach out through live chat or the support email listed in the contact section above.
We store your registration details, login history, game session records and the transaction references associated with your payment methods — including Upay and Bank Transfer activity. We do not hold full payment credentials on our own servers.
Yes. Send a request through live chat or the published support email. Include your registered account username. We will confirm the data fields on file and provide a summary within a reasonable timeframe, subject to your local law and eligible region.
We share limited data only where it is necessary — with payment processors handling Upay or Bank Transfer transactions, fraud-prevention services, and regulatory authorities with lawful jurisdiction. We do not sell your personal data or share it for marketing purposes outside the platform.
Cookies keep your session active and remember lobby settings between visits. You can block or clear them in your browser settings at any time. Some lobby features may load differently without session cookies, but your account data itself is not affected by your cookie choice.
We retain account records for the period required by applicable law after closure. Transaction references linked to your payment activity form part of that retained record. You can ask support to clarify the specific retention period that applies to your account and region.
Go to account settings and update the field directly, or contact support via live chat with the correction you need. If the change involves a linked payment identifier such as a Upay or Bank Transfer reference, a support agent will verify the update with you before making the change.